I work with young people and assist with correct vocal pronunciations in spoken English. I have been trained and have a TEFL certification. I would be pleased to arrange a lesson with you via Skype. Please contact me at your convenience.
I have worked with friends in the past with editing and composition and I assisted with ESL in high school. I have completed upper level University English. It has also been my pleasure to be involved with the production of Newsletters for charity and business organisations.
P r o f i l e
Over 15 years in customer relationship building activities and resolving customer concerns with effective problem solving. Manage and maintain relationships with numerous internal stakeholders to ensure coordination of support with issues and excellence in customer service.
P r o f e s s i o n a l E x p e r i e n c e
Manage people, tools, processes and procedures to ensure on time delivery of product or service to customer base
Execute key operational improvements to enhance customer experience
Proactively observe and report real-time call drivers that impact the customer experience
Provide timely and complete resolution of escalated issues and concerns raised by customers and appropriate follow up
Relationship Management - manage and maintain relationships with numerous internal customers to ensure coordination of support issues and excellent customer service
Analyze Churn reports and make suggestions to reduce churn at any opportunity
Create call scripts that react to the needs of the business and the client while including key points to maintain call quality
Implement client care retention strategies and program initiatives that suite the needs of the client and the business
Contact for local corporate, commercial, and strategic account customers in a retail setting
Grow account revenues for in-center accounts and add to the account portfolio in commercial and retail sales.
Lead generating activities for Side Counter Personal, Strategic Account Executives and Field Account Executives in a retail and banking setting
Maintaining stock levels and coordinating with order clerk for orders for big box ,retail stores and in banking
Processing purchase orders and administrative tasks for retail including signage
Coordinate shipment of goods with warehouse personnel to ensure timely delivery and appropriate paperwork is in place
E d u c a t i o n
Currently completing my BA and completing CASP Computer TIA Security Practitioner
Life Coach Practitioner
Project Management Certificate *Project Management Institution Member
CPR AED Certificate
TEFL Certificate (Teaching English as a Foreign Language)
UBC - general studies
Cappilano College - general studies for University Transfer
Kwantlen Polytechnic University - Interdisciplinary Design Certificate
BCIT - Interior Design studies
Tanya is a great tutor and helped me to achieve my English language goals. My conversation skills have really improved!
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|at her home||at your home||By webcam|
|1 hour||Not available||Not available||€17|