Terms & Conditions

Superprof is a website published by Superprof SAS with a share capital of 4000€.

RCS Paris B 533 453 296 under the TVA number FR 65533453296 - SIRET: 53345329600048

President: Mr. Wilfried Granier

Headquarters: 51 rue du Faubourg Saint-Denis 75010 Paris, France

Email: helloireland@superprof.com

Superprof is a site hosted by: OVH SAS with a capital of 10,174,560€ - RCS Roubaix - Tourcoing 424,761,419,00045

Headquarters: 2 rue Kellermann 59100 Roubaix, France - President: Mr. Michel Paulin

Superprof is declared to CNIL under the number 1710595v0

The General Conditions of Use

The Superprof site is owned, edited and run by Superprof SAS. Superprof SAS is a French company based at 51 rue du Faubourg Saint-Denis 75010 Paris and we welcome you from Monday to Friday from 9:00am to 6:00pm. You can always reach out us at the following email address: helloireland@superprof.com

Use of the Superprof website is subject to the acceptance of these Terms and Conditions. By accessing Superprof, you agree to regularly refer to the latest version of the Terms and Conditions available at all times on the site. In the event of non-compliance with these general conditions or of misconduct towards a member, Superprof reserves the right to prohibit or restrict access to the site.

Website description

Superprof is the reference point for online & in-person tuition whose purpose is to connect tutors, coaches, and professionals with students. Superprof facilitates learning, sharing knowledge and human connections.

Superprof, in its capacity as an intermediary, cannot guarantee the payment of lessons between students and tutors.

Superprof makes every effort to control the quality, the accuracy of information contained in listings, the veracity of tutor qualifications, contact information and availability, but cannot under any circumstances guarantee it. Superprof members must create a profile to use and contact other members of the community. Users agree to create only one profile on the site. This profile can be modified, managed and deleted from the dashboard that is available to users. This profile can also be removed through a request by email.

The services of the Superprof website is exclusively reserved for people of legal age. Where purchase contracts and sale are entered into, all parties must be legally able to subscribe to such agreements under applicable Federal & State law. Use of the service as a student is limited to individuals and for their own personal use. Legal entities, such as other tutoring platforms or sites, or their employees will not be able to use the service to contact Superprof tutors for their own professional benefit or use. If it is discovered you are using the site for one of these purposes, the Student Pass fee will NOT be refunded, even if your account is terminated

Superprof reminds its users that they are subject to standard labour laws, as well as Irish business and taxation law. This includes, but is not limited to, abiding by all CRO & GST regulations, as laid out by the Companies Registration Office Ireland and Revenue Ireland.

Submission, Distribution & Searching for Listings

Tutors create and activate their ads freely on Superprof following the simple process provided on the site that can be found by clicking on: Tutoring Jobs, on the home page menu. Members can submit as many tutor ads as they want, grouping their ads by subject type/category (arts, sports, science, for example) or by creating one per subject. Each registered tutor ad must be completely different from all others and must have a unique title in order to avoid bad referencing by our friend Google.

Any tutor placing an online advertisement on Superprof undertakes to publish only information, content, photographs and videos that belong to them and of which they hold the rights. The announcement must not contain information that is incorrect, illegal or likely to mislead the recipient.

The ads must not contain the contact details of the teacher: address, phone, email ... under penalty of having their advert suspended. They may even be denied access to the site.

Tutors are committed to being perfectly transparent about their lessons and their references. Superprof will not be held responsible for any erroneous information provided by tutors. It is the student's responsibility to verify the information provided by the tutor on their announcement and to notify Superprof as soon as possible if this information proves to be inaccurate.

All new tutors to the platform are required to offer students a free first session, which will be communicated explicitly in their adverts (« 1st lesson free »). Failure to respect this policy may lead to your advert being temporarily suspended or removed indefinitely from the platform. The duration of this free session will be set at 1 hour by default but can be modified. The session must be at least 30 minutes and the specifics of what is included in the free session should be laid out clearly to students before booking the class. Only tutors who have reached at least Super Tutor status can opt out of this policy. This requires at least 4 recommendations and 1 review, an uploaded diploma/qualification, and a response time of fewer than 24 hours.

Tutor ad creation and distribution is free for teachers. Teachers who wish can subscribe to the Premium Pass, through which their ads are given higher visibility at a rate of €69 a year. This offer is automatically renewed 365 days after signing up and subsequent payments will be taken each month from the account provided. At any time, from the first day of subscription, the tutor can cancel this automatic renewal of the Premium Pass and suspend their subscription without justification through their dashboard or by email: contact.

PayPal and valid Irish Bank accounts are currently the only methods supported for receiving payments via Superprof.ie. Our site is principally for users in Ireland where PayPal payments from businesses are accepted as well as Irish bank accounts. We do welcome tutors from other countries to advertise on our site but it is their responsibility to ensure they can receive payments via PayPal or bank transfer where they are located if they want to be paid directly on the platform.

Tutors' contact information is never sent to students except in the case where the teacher accepts a lesson request, thus indicating that they wish to send their contact information to the student to organize the first class.

All pages of the site are secured by the HTTPS protocol and navigation between pages is encrypted. All member information and data are encrypted. No data concerning bank cards is ever kept by Superprof, apart from the last 4 digits. Superprof does not sell or rent any information or data about its members. 

After consulting tutor ads, students can get in touch with the teachers they have selected. They then send a lesson request and message to all or as many tutors that match their needs. These messages must not contain any contact details and must limit contact to the Superprof website. i.e neither telephone numbers nor e-mail address’ nor Internet address are permitted in lesson requests. 

A message containing any of this information will automatically be deleted and the student may still be charged for management fees without guarantee of connecting with the desired tutor(s). After a lesson request is accepted, tutor and student can then communicate via the website chat feature.

In order to message tutors, you will be asked to pay a monthly subscription fee of €29, which is not connected with an individual tutor's rates. Your initial payment will only be fully processed once a tutor accepts your initial lesson request, i.e. clicks 'accept' on their dashboard. It might, however, be held by your bank to guarantee payment in case of an accepted request before this.

Your student pass will allow you to message tutors for the period of the subscription. Your Student Pass is automatically renewed after 30 days. It is non-binding and you can cancel your subscription at any point via your dashboard. It will then continue until the end of the current 30 day period. 

Once a lesson request is accepted by a tutor, and the contact details are transmitted to the student, Superprof will not be able to refund the student pass. The student can only be reimbursed if, due to the fault of the tutor, no lessons have taken place, including any free lessons. Depending on the case, proof may be requested in order to be able to reimburse. The Student Pass fee allows Students to contact and find tutor's that are willing and able to teach them. If a tutor is willing to teach a student, but the student, for reasons unrelated to the tutor, decides not to follow through with the lesson, a refund will not be granted.

If the student is able to provide proof which confirms the unavailability of the tutor, Superprof will reimburse the initial month of the Student Pass, however, subsequent monthly payments will not be refunded as these remained the responsibility of the student to cancel.

In the case that a tutor has refused to give lessons because the student has asked them to complete homework, coursework, exams, or other work on the student's behalf, a refund will not be given to the student.

If the tutor that a student initially contacted is not available and unable to accept the lesson request, the student will automatically be rematched with other tutors that meet the same criteria as the student’s initial search. The student will be notified if the tutor that they have been rematched with is available to give them lessons. If the student agrees to take lessons with the rematched tutor, then the student simply has to select ‘Discuss’ from the tutor’s message in the messaging center from their Superprof dashboard. The student will then be able to contact the tutor in order to begin lessons and by clicking ‘Discuss’ and this will automatically trigger the monthly subscription for the Student Pass.

Students and tutors can agree to pay for lessons through the Superprof platform or take their relationship offline and negotiate payment privately. If the parties agree to pay for lessons through the site, a 10% commission will be taken from the tutors hourly rate. If the tutor has signed up to the Premium pass however, this commission will be waived and the tutor will keep 100% of the hourly lesson fee.

In the event that a student wishes to take multiple hours with one tutor, they might opt to plan packs of lessons (either 5 hours or 10 hours). Once a pack is accepted, the student will be immediately debited the full amount for the pack. The tutor will receive 50% straight away, and the other 50% when the pack is completed. Please note that you must plan and complete all hours within a lesson pack via the platform in order for the payment to be received successfully. In case a lesson pack is not completed, the tutor is required to refund the student outside of the platform for the remaining hours of incomplete lessons.

Trust + Security = Peace of Mind

I - Preamble

The contact details of the teachers are never sent to the students except in the case where the teacher accepts the lesson requests and indicates that they want to send their contact details to the student to organize the first lesson.

All the pages of the site are secured by the HTTPS protocol and the navigation between the pages is encrypted.

No bank card data is ever kept by Superprof, apart from the last 4 digits.

Superprof does not sell or rent any information or data about its members.

After consulting the announcements, students can get in touch with teachers they have selected.

They then send a lesson request containing a message to all teachers who seem to match their request. These messages must not contain any means of contacting the student other than through the Superprof site, i.e. neither a telephone number, nor a URL, nor an email or postal address.


Connecting with one of the selected teachers will cost the student €29/month (Student Pass) and its costs will give them the possibility of contacting as many teachers as they wish during their subscription. The subscription is automatically renewable and without obligation.

The student can cancel their €29/month subscription at any time from their account.

If several of the teachers selected are available, the student will only pay the price of the Student Pass of €29 once a month and can thus choose the teacher they prefer.

The student can only be reimbursed in the event of the teacher's unavailability. Depending on the case, proof may be requested in order to proceed with the reimbursement. We would like to point out that if the request for reimbursement in the event of the teacher's unavailability is accepted, the deactivation of the Student Pass remains the responsibility of the member, who is invited to follow the termination procedure to interrupt the renewal of the service fees.

If the lesson request is initially accepted and then declined for ethical and legally sanctioned reasons (such as the explicit request to substitute the student during an exam or complete writing of assignments), Superprof will not respond favourably upon request for reimbursement.

As a Tutor on Superprof :
You acknowledge that it is not authorised to engage in any activity which constitutes or facilitates cheating or plagiarism by a student.

As a student on Superprof :
You acknowledge that it is not authorised to enquire about the engagement of or to engage tutors to complete assignments, write papers, take quizzes or otherwise do work on your behalf. In addition, you agree not to use Superprof for any reason that violates the academic honesty policy or other conduct policies of your school, university, academic institution, or workplace.


II - Privacy Policy

1. General

Superprof SAS (whose registered office is located at 51 Rue du Faubourg Saint-Denis 75010 Paris, France), in its capacity as data controller, attaches great importance to the protection and respect of your privacy. This policy is intended to inform you of our practices regarding the collection, use and sharing of information that you are required to provide to us through our platform (the "Platform") accessible from the website www.superprof.com.my.

This policy sets out how we treat the personal data that we collect and that you provide to us. We invite you to read this document carefully to know and understand our practices regarding the processing of your personal data that we implement.

2. Information We Collect

We may collect and process the following data:

2.1. Information that you provide to us directly

By using our Platforms, you are required to send us information, some of which is likely to identify you (“Personal Data”). This is particularly the case when you fill out forms (such as the registration form), when you get in touch with another Superprof member, when you contact us - whether by phone, email or any other means. communication – or when you tell us about a problem.

For the protection of your data, we use a Captcha service on our website. This service is deployed in order to check the entries on our site and to differentiate whether they are made by a human or automated robots. This allows you to use our site safely and to protect your account from spam. In order to benefit from this protection, an analysis is carried out and certain information is evaluated (for example your IP address). Data processing is in accordance with the European Union's General Data Protection Regulation (GDPR). For more information about Google’s privacy policy, please visit the page: https://policies.google.com/privacy?hl=en-GB.

Superprof is vigilant about the security of its members as well as the information relating to the identity and means of payment of each of its members. If we discover a payment issue, a member of our team may contact you to verify your identity.

This information contains in particular the following data:

2.1.1. The data needed to register for the service we provide on our Platforms. This data includes your first and last name, postal address, e-mail address, mobile phone number, landline phone number, gender, date of birth, IP address, Skype / Hangouts ID, password. Among this information, only your surname, first name, e-mail address and password are mandatory. Otherwise, Superprof will not be able to provide you with the services offered by our Platforms and you will not be authorized to create an account on our Platform;

2.1.2. A photograph;

2.1.3. A postal address;

2.1.4. A copy of all exchanges between Superprof and you;

2.1.5. A copy of all course requests or publications made on our Platforms;

2.1.6. The details of the financial or accounting operations carried out on our Platforms or by any other means, containing in particular information relating to your payment card, your bank details, information relating to the courses reserved or for which you have published an announcement on our Platforms;

2.1.7. Details of your visits to our Platforms and the content you have accessed;

2.1.8. If applicable, your answers to our surveys and questionnaires and the opinions you left to evaluate a course carried out with another member of our community, this information being in particular likely to be used in the context of research and analysis of the user behavior;

2.1.9. The data that we may ask you to provide when you report a problem with our Platforms or our services;

2.1.10. Data related to your location when you have agreed to our collection and processing of this data;

2.2. Data we collect automatically

2.2.1. In the event that you connect to our services using the social network functionalities made available to you, Superprof will have access to some of the data (in particular, your first name, last name, photograph, e-mail address and number of friends Facebook) of your account on said social network in accordance with the general conditions of use of the social network concerned. We may also collect some of your Personal Data when you interact with features of these social networks, such as the "Like" features.

2.2.2. During each of your visits, we are likely to collect, in accordance with applicable legislation and with your consent, where applicable, information relating to the devices on which you use our services or the networks from which you access our services, such as that in particular your IP addresses, connection data, types and versions of internet browsers used, types and versions of your browser plugins, operating systems and platforms, data concerning your browsing path on our Platforms, in particular your path on the various URL pages of our Platforms, the content you access or consult, the search terms used, download errors, the duration of consultation of certain pages, the advertising identifier of your device, interactions with the page as well as any telephone number used to contact us. Among the technologies used to collect this information, we use cookies.

2.2.3. We also collect information about your use of our Platform (such as the number of ads posted, your response rate to messages, your date of registration, your average rating received, etc.) which may be displayed on your public profile.

2.3. Duration of retention of your data

Your data will be secure and kept indefinitely unless you request their deletion via the email address helloireland@superprof.com

3. How do we use the data we collect?

3.1 Perform contracts between you and us or between us and our business partners and provide you with requested information and services. This processing is necessary for the performance of our respective contractual obligations.

3.2 Send you information about our services (such as lesson booking confirmations) by email, SMS or any other means of communication. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.

3.3 Collect your payments. This processing is necessary for the performance of our respective contractual obligations.

3.4 To allow you to personalize your profile on our Platforms. This processing is carried out on the basis of your consent.

3.5 Enable you to communicate and interact with other members of our community. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.

3.6 Give you access and allow you to communicate with our member relations service. This processing is (i) necessary for the performance of our respective contractual obligations, (ii) carried out with your consent and/or (iii) necessary for the establishment, exercise or defense of legal claims.

3.7 Ensure compliance with applicable law and our terms and conditions. In the event of breaches on your part, we may suspend your account on our Platforms; This processing is (i) necessary for the performance of our respective contractual obligations, (ii) carried out with your consent and/or (iii) necessary for the establishment, exercise or defense of legal claims.

3.8 To send you, in accordance with the applicable legal provisions and with your consent when required by law, marketing, advertising and promotional messages and information relating to the use of our services, booking methods, or to suggest and advise you of goods or services that may be of interest to you. We are also likely to use your data to send you advertising messages that may be of interest to you on social media platforms or third-party sites. If you would like more information on this subject, we invite you to read the contractual documents of these platforms. This processing is based on your consent and/or our legitimate interest (providing you with relevant information).

3.9 To notify you of changes to our services. This processing is necessary for (i) the performance of our respective contractual obligations, (ii) compliance with our legal obligations and/or (iii) the establishment, exercise or defense of legal claims.< /p>

3.10 Manage our Platforms and perform internal technical operations in the context of problem solving, data analysis, testing, research, analysis, studies and surveys. This processing is based on our legitimate interest (ensuring the security of our Platforms and improving their characteristics).

3.11 Improve and optimize our Platforms, in particular to ensure that the display of our content is adapted to your device. This processing is based on our legitimate interest (providing you with relevant content).

3.12 To allow you to use the interactive features of our services if you wish. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.

3.13 help us maintain a safe and healthy environment on our Platforms. This processing is (i) based on our legitimate interest (ensuring the security of our Platforms), (ii) necessary for compliance with our legal obligations and/or (iii) necessary for the establishment, exercise or defense of a right to justice.

3.14 Evaluate the effectiveness of the advertising messages we send and adapt them to our members. This processing is based (i) on our legitimate interest (to measure and optimize the effectiveness of our campaigns) and/or (ii) on your consent.

4. Who are the recipients of the information we collect and why do we send them this information?

4.1. As part of the use of our services, some of your information is transmitted to other members of our community, through your public profile or as part of the reservation process (for example, we communicate your telephone number to the people with whom you wished to have lessons).

4.2. We also work closely with third-party companies that may have access to your Personal Data, and in particular with:

social media platforms that can offer you features allowing you to integrate information from your account on their own platform into your Superprof profile;

the subcontractors we use for technical services, payment services, identity verification or analytical solution providers.

4.3. We do not share your data with the third parties mentioned in 4.2. above only in the following cases:

4.4.1. When we use a service provider in connection with the performance of any contract between you and us or in order to provide or improve our services (for example, in the context of payments made via our Platforms);

4.4.2. As part of the reservation process, we are required, in order to provide the requested services, to display on our Platforms or to transmit to another member some of your Personal Data such as your first name, photograph, mobile phone number or email address. -mail;

4.4.3. We publish the reviews you write as part of our review system on our Platforms. These notices, which contain your first name and your photograph, are visible to all visitors to our Platforms;

4.4.4. When we use search engine and analytics providers to improve and optimize our Platforms;

4.4.5. When you expressly request it (for example, when you use the authentication methods provided by social networks), subscribe to a service provided by one of our partners, ask to benefit from an offer or a good plan from one of our partners);

4.4.6. When we have a legal obligation to do so or if we believe in good faith that it is necessary to (i) respond to any claim against Superprof, (ii) comply with any legal request, (iii) make to carry out any contract concluded with our members, such as the General Conditions of Use (iv) in the event of an emergency involving public health or the physical integrity of a person, (v) within the framework of investigations and investigations, or (vi) in order to guarantee the rights, property and safety of Superprof, its members and more generally any third party;

4.4.7. In the event that we sell or acquire a business or assets, in which case we reserve the right to share your Personal Data with the potential seller or buyer of this business or these assets.

4.4.8. If Superprof or all or part of its assets are acquired by a third party, the data in our possession will, if necessary, be transferred to the new owner.

4.4.9. In accordance with applicable law and with your consent when required, we may aggregate data that concerns you and that we receive or send to our business partners, including all or part of your Personal Data and information collected through of cookies. This aggregated information will only be used for the purposes described above.

4.4.10. We draw your attention to the fact that if you decide to allow us to access some of your information, in particular your Personal Data, through connection services made available by our business partners, their privacy policies are also opposable. We have no control over the collection or processing of your data implemented by our business partners on their own platform.

4.4.11 You authorize us to use your name, profile picture, content in connection with commercial, sponsored or associated content that we distribute or enhance.

4.5 You can delete your account directly from your dashboard in the profile section or write to us at helloireland@superprof.com so that a member of our team can delete your account. We do not store any data from deleted accounts in our back office.

We do not pass on your content or information for resale to any third party company.

5. How do we use and moderate your posts?

5.1. We may read the messages that you exchange with other members of our community via our Platforms, in particular for the purposes of fraud prevention, improvement of our services, user assistance, verification of compliance by our members with the contracts concluded with us and in particular our General Conditions of Use. For example, in order to prevent a member from circumventing our online reservation system, we authorize ourselves to browse and analyze the messages exchanged on our Platforms in order to ensure that they do not contain any contact details or references to other websites.

5.2. We never learn about your communications with other members of our community for promotional or targeted advertising purposes. When possible, we use automated systems to moderate messages sent between members via our Platforms, without any individual decision being taken.

6. Targeted advertisements, emails and text messages we send to you

In accordance with applicable legislation and with your consent when required, we may use the data you provide to us on our Platforms for commercial prospecting purposes (for example to (i) send you our newsletters, (ii ) send you invitations to our events or other communications that may be of interest to you and (iii) display targeted advertisements on social media platforms or third-party sites).

With regard to promotional emails: you can withdraw your consent at any time by (i) unchecking the relevant box in your account, (ii) clicking on the unsubscribe link provided in each of our communications or (iii) by contacting us as described in article 13 below.

With respect to targeted advertising:

On social media platforms (e.g. Facebook, Twitter): you can object to this processing at any time by configuring the advertising settings in your account.

7. Is your data transferred, how and where?

As a rule, we store your Personal Data within the European Union. However, to the extent that, for example, some of our service providers are located in countries outside the European Union (“Third Countries”), we transfer some of your Personal Data to Third Countries. This may in particular be the case towards Third Countries for which the European Commission has not taken a decision of "adequate protection". In such a case, we ensure that this transfer is carried out in accordance with the applicable regulations and guarantees a level of protection a sufficient level of protection of the privacy and fundamental rights of individuals (in particular by the standard contractual clauses of the Commission European).

On simple request to our Data Protection Officer (dpo@superprof.com), we can provide you with more information about these transfers (including the standard contractual clauses of the European Commission).

8. What are your rights over your personal data?

8.1. You have the right to receive a copy of your Personal Data in our possession (“right of access”).

8.2. You can also request the erasure of your Personal Data as well as the rectification of erroneous or obsolete Personal Data (“right of erasure and right of rectification”) by writing to us at helloireland@superprof.com. Please note that we may retain certain information about you when required to do so by law or when we have a legitimate reason to do so. This is the case, for example, if we believe that you have committed fraud or violated our General Conditions of Use and that we wish to prevent you from circumventing the rules applicable to our community.

8.3. You also have the right to object at any time for reasons relating to their particular situation, (i) to the processing of your Personal Data for direct marketing purposes or to processing carried out on the basis of our legitimate interest (“right to 'opposed').

8.4. You have the right to limit the processing carried out on your Personal Data (“right to limitation”). Please note that this right only applies if (i) you dispute the accuracy of your Personal Data for the duration allowing us to verify the accuracy of the latter; (ii) in the event of unlawful processing on our part and you request a restriction of their use rather than erasure, (iii) we no longer need the personal data for the purposes of the processing but they are still necessary for the establishment, exercise or defense of legal claims; iv) in the event of exercise of your right of opposition during the period of verification as to whether the legitimate reasons that we pursue prevail over yours.

8.5. You have the right to lodge a complaint with the competent supervisory authority or to obtain redress from the competent courts if you consider that we have not respected your rights.

8.6. You also have the right to the portability of your data, i.e. the right to receive the Personal Data that you have provided to us in a structured, commonly used and machine-readable format and the right to transmit this data to another data controller (“right to portability”).

8.7. You also have the right to define directives relating to the fate of your Personal Data after your death.

8.8. To exercise these rights, you can contact our Personal Data Protection Officer according to the procedures defined in article 13 below.

8.9. Confidentiality of your password

You are responsible for the confidentiality of the password you have chosen to access your account on our Platforms.

You agree to keep this password secret and not to communicate it to anyone.

8.10. In accordance with article 223-2 of the Consumer Code, both students and Superprof teachers can subscribe to a list opposing cold calling.

9. Links to other websites and social networks

Our Platforms may occasionally contain links to the websites of our partners or third-party companies. Please note that these websites have their own privacy policy and that we are not responsible for the use made by these sites of the information collected when you click on these links. We invite you to read the privacy policies of these sites before transmitting your Personal Data to them.

10. Modification of our privacy policy

We may change this privacy policy from time to time. When necessary, we will inform you and/or seek your agreement. We advise you to check this page regularly to take note of any changes or updates to our privacy policy.

11. Dispute

In accordance with articles of the Consumer Code L.611-1 and following, it is provided that for any dispute of a contractual nature that could not be resolved within the framework of a complaint previously lodged with our customer service, you can, as a consumer, have free recourse to mediation by contacting the National Association of Mediators (ANM) either by post by writing to 62, rue Tiquetonne 75002 PARIS or by e-mail by completing the online referral form at the following address: www.anm-conso.com.

12. Contact

For any question relating to this privacy policy or for any request relating to your personal data, you can contact us at:

- sending an email to our Data Protection Officer at dpo@superprof.com

- or by sending us a letter to the following address: Superprof SAS – For the attention of the Data Protection Officer – 51 rue du faubourg Saint-Denis 75010 Paris.

III - Right of withdrawal

Once contact details have been exchanged between you and a tutor, it is no longer possible to cancel your lesson request and you acknowledge that your right of withdrawal has been waived. Superprof will not be able to refund the student pass in this situation.

Using the dashboard

By connecting to their dashboard, Superprof users can manage their relationship and post their listings if they are tutors.

The dashboard allows you to manage profile information, listings (add, delete or change) and connects tutors and students.

Tutors are required to respond as quickly as possible and to all students who have made requests. Without an answer, a tutor's listings may be suspended until they have taken the time to answer their students.

Superprof reserves the right to filter these messages and to contact the sender if it is spam or content that does not match the purpose of the site.

Superprof reserves the right to keep and delete the exchanged emails.

It is forbidden to send unsolicited commercial emails (spam) to people encountered through Superprof

And now, enjoy your lessons! Have fun, learn, our teachers are truly the best!

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