Career Returning Software Engineer with 3 years experience in IT .10 year in hometutoring.

Annie 's CV

I am a Software Engineer with 3+ years of experience in Application Support and Manual testing in a global IT company. 10 years in hometutoring kids of friends and my own.

KEY SKILLS
Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access),
SQL navigator, Lotus Notes, Quality Centre, JIRA, ChangeManagement, Remedy, Quick Test Professional, TOAD, Star Team.
Programming Languages: SQL, Bash Script, XML, HTML
Operating Systems: Windows, Linux
Database Systems: Access, MySQL, SQL Server, Oracle
Application Support Experience
Driving License and own transport
Languages: Malayalam, Hindi, Tamil
EDUCATION AND TRAINING

2020 Pluralsight Courses: Information Security Fundamentals, Agile Team Practices with Scrum, Linux Fundamentals and commands, Microsoft Azure Fundamentals.

2020 Udemy Courses: Agile Testing, Cybersecurity basics
Cisco Netw. Academy: Linux Essentials
May 2020 ISTQB Certified Foundation Level Tester
Oct 2020 LPI Linux Essential 1.6 Certified
Jan 2021 ITIL 4 Foundation

July 2020 Women Reboot ICT Skillnet Participant
National tech sector initiative designed to help skills shortage in tech workforce.

Modules: Basics on Cloud and Database Essentials, Security Essentials, Resilience, Critical Thinking, Digital Business Models, Innovation Project, GDPR.

2002 - 2006 BTech. Electronics and Communication Engineering
College of Engineering Poonjar, Cochin University
of Science and Technology, India


1990 – 2002 Kendriya Vidalaya Newsprint Nagar, India
Leaving Certificate: Biology + Maths
WORK EXPERIENCE

Sept 2011 - July 2020 Homemaker
Full time childcare
Household management
Learned to drive


June 2012- Aug 2011 Qwest Software Service, Bangalore, India

QA Tester
Created test plan, test case, test scripts manually using the excel sheet method.
Produced test results/screenshots and uploaded to Quality Centre.
Wrote SQL queried for data verification
Performed functional and technical testing
Updated Quick Test Professional
Used Caliber, Dimensions, Toad, Remedy, Putty, WinSCP in various phases of test lifecycle.
Used KQ site for knowledge sharing
Key Accomplishments:
The deployment was completed successfully, and we received great appreciation from both our clients and manager. 


Mar 2007- Mar 2010 Cognizant Technology Solutions, Coimbatore, India

Programmer Analyst

Project 1: Small Markets Group 2
Provided front-line, second level technical support as part of the IT Operations team to deliver exemplary customer service to clients.
Ran and monitored Batch jobs to load data into MASS (client application).
Worked closely with business and other teams to assist in the over all definition of support items and provide quick assistance to meet SLAs.
Analysed problems and implemented solutions, ensuring solutions were captured in knowledge base.
Manipulated database for testing using SQL Server 2000
Tracked and reported defects using Quality Centre and reproduced in order to resolve client application issues.
Provided training and project documentation to the new recruits joining the team.
Provided on-call production support during out of office hours when required.
Monitored and responded quickly and effectively to requests received via emails and tickets system.

Key Accomplishments:
Received very positive feedback from clients for resolving issues in a timely manner.


Project 2: Health Insurance Portability and Accountability Act Recertification
Data retrieved from database using SQL query
Conducted sign-off meeting with business for the removal of system users.
Managed the Change Management Documentation
Used clear quest tool for tracking change request
Prepared Test Case Management for SQA testing
Tested and confirmed the data populated
Key Accomplishments
HIPAA was my first independent project which I completed successfully to a very high standard. Received excellent feedback from my manager and team leader.


ADDITIONAL INFORMATION
Languages: English, Hindi, Malayalam
Full Clean Driving License and own transport
Voluntarily Writing letters to Howth Nursing Home August 2020 - Oct 2020
Age Action Online Tutor Volunteer - Present
Prudence College ICT Support Volunteer - Present

INTERESTS
Crafting $ Painting with my kids
Dancing with my daughter
Daily morning walks