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Accept or refund a request

Congratulations, a student has sent you a lesson request! After receiving this request, you have 72 hours to respond. Superprof will inform you by email and SMS. So remember to your set your notifications (link to manage my notifications)

Accepting a request
Go to your messages, and click on "Accept"
After accepting, you can chat with the student and organise your first class

Refusing a request
If you're not available, click on 'Refuse' from your 'My Messages' tab.
You can leave a presonalised refusal message:

  • Click on 'Refuse' twice

  • Then on 'Other'

  • Write your message then validate it!



A short response time is very appreciated by students, so respond quickly!


Have you accepted or refused a request by accident? Our team is availabile to help by email at